Refund and Returns Policy

Thank you for shopping at Dcraftstore.com. We appreciate the trust you have placed in us and are committed to providing you with a satisfying shopping experience. Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error, may not be eligible for a refund.

To initiate a return, please contact our customer service team at dcraftstore.info@gmail.com within 30 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team at dcraftstore.info@gmail.com. We will provide you with instructions on how to return the original item and place a new order for the desired item.

Refunds

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at dcraftstore.info@gmail.com.

Non-Refundable Items

Certain items are non-refundable, including:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over Rs200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at dcraftstore.info@gmail.com. We will work with you to replace the item or provide a refund, as appropriate.

Cancellations

Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact our customer service team as soon as possible, and we will do our best to assist you.

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Information

If you have any questions about our Return and Refund Policy, please contact us at dcraftstore.info@gmail.com.